“The Estrela council needed a platform that linked citizens to the executive and the true needs of the neighborhood. During the development of the GeoEstrela application we felt the full support from Focus BC and we recognize that the success of the project depended on our understanding of our needs, the existing know-how and the problem-solving ability of Focus BC." - Luís Newton, President of the Estrela Council
Customer
The Estrela council is located in the municipality of Lisbon and includes the old parishes of Lapa, Santos-o-Velho, and Prazeres. With a total area of about 4.6km2, it has more than 20.000 inhabitants.
Challenge
The Estrela council intended a solution that would allow the optimization of the entire internal and external incidents management process (citizens and customers), with a focus on:
Ease of use by any citizen;
Real-time reporting by citizens or by the internal services;
Reduction of costs related to the entire territorial management process.
See the video below to know more:
GeoEstrela public App
Results
The citizens have access to the incidents details and can consult the before and after information, notes and photos;
The citizens receive feedback via email and have access to real-time details of the incidents reported;
Overview of the territory;
Access to metrics of the entire process.
Explore the public App here: www.geoestrela.pt