SOLUTIONS
Incident management
Identification and management of incidents in public space.
Incident management helps build a closer relationship between residents, executives and internal and external operational services — improving how incidents are identified, routed and resolved.
Incidents can also be created automatically from real-time sensor analytics without human involvement, adding a new layer of intelligence to municipal operations. Integrate rules and automation with Mapify.
What it enables
More proximity, more control, more ability to respond
The solution brings residents, executives and operational services closer together, making management of public-space incidents clearer and more effective.
Fast identification
Greater ability to detect issues on the territory in a structured way.
Efficient routing
Clear assignment to internal teams or external responsible services.
Visible resolution
Tracking of states, priorities and response times.
Automatic creation
Integration with sensors to generate incidents without human intervention.
How it works
From registration to resolution
Each incident follows a clear flow, with information, owners and states accessible in real time.
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1. Incident identification
The incident may be reported by a resident, a team, or created automatically by sensors.
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2. Registration and classification
Information is structured and enriched with location, priority and operational context.
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3. Routing to the responsible service
The platform distributes or supports routing to the most suitable team, entity or partner.
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4. Resolution tracking
Incident states remain visible throughout the process.
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5. Monitoring and continuous improvement
Incident data feeds indicators, dashboards and future operational decisions.
Operational intelligence
Incidents created automatically from sensors
Real-time sensor analytics can generate incidents without human intervention, speeding response and improving detection. Together with Mapify, rules and alerts can feed this flow continuously.
This extra layer of intelligence makes operations more proactive and less dependent on manual reporting.
Automatic detection
Immediate identification of situations based on events or defined thresholds.
Less manual dependency
Reduced reporting effort and faster operational activation.
Faster response
Services can act earlier based on real data.
Smarter operations
Sensors become an active part of the incident management cycle.
Core capabilities
What the solution lets you do
Register incidents
Centralised information with territorial and operational context.
Classify priorities
Management by type, severity and urgency.
Route teams
Assignment to internal or external responsible services.
Automate creation
Automatic generation from real-time sensor analytics.
Monitor outcomes
Tracking of states, performance and response times.
Use cases
Where it can be applied
Public space
Potholes, damage to street furniture, signage or lighting.
Urban hygiene
Cleaning requests, collection and operational management on the territory.
Mobility
Road incidents, parking, circulation and use of the carriageway.
Automatic alerts
Sensors and monitoring generating incidents in real time.
Manage incidents with more speed, visibility and intelligence
See how incident management can improve identification, routing and resolution in public space.