As municipalities seek to improve operational efficiency and strengthen relationships with citizens, digital platforms play an increasingly important role in territorial management and service coordination.
To support this transformation, the Estrela Council implemented GeoEstrela, a smart city management solution powered by City as a Platform.
The platform enabled the council to centralize incident management processes, improve communication with citizens, and increase operational visibility across the territory.
The Customer
The Estrela Council is located in the municipality of Lisbon and includes the historic areas of Lapa, Santos-o-Velho, and Prazeres.
With a total area of approximately 4.6 km² and more than 20,000 inhabitants, the council manages a diverse urban territory requiring efficient coordination between municipal services and citizens.
The Estrela council needed a platform that linked citizens to the executive and the true needs of the neighborhood. During the development of the GeoEstrela application, we felt the full support from Focus BC and recognize that the success of the project depended on their understanding of our needs, existing know-how, and problem-solving capabilities.
The Challenge
The Estrela Council aimed to implement a solution capable of optimizing both internal and external incident management processes.
The project focused on:
Ease of use for all citizens
Real-time incident reporting
Faster communication between citizens and municipal services
Improved operational visibility
Reduction of territorial management costs
Better monitoring of incidents and interventions
The council needed a centralized and intuitive platform capable of improving responsiveness while strengthening citizen participation.
The Solution
City as a Platform provided the Estrela Council with a centralized operational environment for citizen interaction, incident management, and territorial monitoring.
The solution enabled:
Real-time incident reporting
Citizen access to incident details and updates
Before-and-after intervention tracking
Photo and note management
Email notifications and feedback
Operational visibility across the territory
Access to metrics and operational insights
The platform improved transparency and simplified communication between citizens and municipal services.
Users
Incidents Completed
CIO of the Year
The Results
Citizens gained access to incident details and intervention history
Real-time updates and feedback became available through email notifications
Improved territorial visibility and monitoring
Access to operational metrics and process insights
Greater transparency between citizens and municipal services
More efficient incident management workflows
A More Connected Relationship with Citizens
With GeoEstrela, the Estrela Council strengthened communication with citizens and modernized territorial management operations.
The platform now supports faster incident response, increased operational transparency, and a more connected relationship between citizens and municipal services.
Explore the public app here: www.geoestrela.pt
FAQ
Common questions
GeoEstrela is a smart city management platform powered by City as a Platform that supports incident management, citizen reporting, and operational monitoring.
The council needed to optimize incident management workflows, improve citizen communication, and reduce operational costs related to territorial management.
The platform allows citizens to report incidents in real time, track status updates, access incident information, and communicate more efficiently with municipal services.
