As municipalities face increasing complexity in urban and territorial management, digital tools become essential to centralize information, accelerate processes, and improve citizen access to municipal services.
To support this transformation, the Municipality of Lagos implemented an urban planning and territorial management platform powered by City as a Platform.
The solution enabled the municipality to centralize territorial information, modernize urban planning operations, and provide easier access to geographic information for both citizens and municipal teams.
The Municipality of Lagos, with the collaboration of Focus BC, developed an application for general and free access, with the territorial information of the Municipality of Lagos available on the Internet. This application provides an excellent opportunity for citizens and companies to consult municipal land use plans, location plans, and urban information more easily. The solution provides rigorous access to regulatory and geographic content through quick and intuitive navigation. At a particularly critical time for face-to-face public services and remote work, this application became an important tool made available by the Municipality of Lagos to guarantee easier and more reliable access to territorial and urban planning information.
The Challenge
The Municipality of Lagos aimed to implement a territorial management solution capable of integrating existing geographic information with information produced by external entities.
The municipality needed a solution capable of:
Centralizing territorial and urban information
Delegating management and data updates
Improving access to municipal information
Modernizing urban planning workflows
Supporting smart city operational models
The challenge required a scalable and intuitive platform capable of improving territorial management processes and simplifying access to urban information.
The Solution
City as a Platform provided Lagos with a centralized digital environment for territorial management and urban planning operations.
The solution enabled:
Centralized urban and territorial information
Simplified consultation of municipal land use plans
Urban process management
Integration of geographic information from multiple entities
Automated incident management workflows
Public access to municipal geographic information
Fast and intuitive geographic navigation
The platform now supports both internal municipal operations and public access to urban planning information.
The Results
Easy access and usability for all citizens
Centralized urban information accelerating decision-making
Improved urban process management
Around 1700 urban processes analyzed through the platform
Response times reduced to less than one minute
More than 200 working hours saved compared to the previous system
Automated incident management workflows
Real-time incident status updates
Improved coordination between operational teams
Users
Urban Processes
Plants Emission
A More Efficient Urban Management Model
With City as a Platform, Lagos reinforced the modernization of its urban and territorial management operations.
The platform now supports more efficient territorial management, improved citizen access to municipal information, and better operational responsiveness across municipal services.
The Customer
Lagos is a municipality located in the Algarve region, in the south of Portugal.
The municipality has been investing in administrative modernization initiatives focused on bringing citizens closer to municipal services while continuously improving operational efficiency and service quality.
FAQ
Common questions
The municipality needed a centralized solution to manage territorial information, modernize urban planning processes, and improve citizen access to municipal information.
The platform centralizes geographic and urban information, simplifies urban process management, and provides accessible digital services for citizens and municipal teams.
Yes. The platform provides public access to municipal territorial information, including land use plans and urban planning data.
Categories: Case StudySmart CitiesUrban Planning
